Betpeo Privacy Policy — How We Handle Your Personal Data

1. Introduction

Betpeo is a sports betting and online gaming platform built for players in Pakistan. We take privacy seriously and want every player to feel confident that their personal information is handled responsibly and transparently.

This Privacy Policy explains what personal data Betpeo collects from you as a player, how that data is processed and stored, the circumstances under which it may be shared with third parties, and your rights in relation to your own information.

This policy applies to all use of the Betpeo website (betpeo.pro), the Betpeo mobile app for Android and iOS, and any other services or features that operate under the Betpeo brand. If you have any questions about how your data is handled, see Section 13 for contact details.

2. Data We Collect

Betpeo collects personal data in several ways — directly from you when you register and use the platform, and automatically through your device and browser when you interact with the website or app.

Information you provide directly:

• Full legal name, date of birth and gender — collected at registration for identity verification and age verification purposes.
• Contact information — your mobile number and email address, used for account communications, OTP verification and support.
• Payment details — the account numbers or identifiers associated with your JazzCash, Easypaisa, Raast, bank or card accounts, used only to process deposits and withdrawals in PKR.
• Identity documents — CNIC number, passport details or other government-issued ID when requested for KYC (Know Your Customer) verification.
• Support communications — messages, queries or complaints you send to the Betpeo support team, retained for quality and dispute resolution purposes.

Information collected automatically:

• Device information — device type, operating system version, browser type and version, screen resolution and device identifiers.
• Usage data — pages visited, buttons clicked, time spent on the platform, betting activity, game sessions and deposit/withdrawal history.
• Technical data — your IP address, approximate location derived from IP, session timestamps and connection logs.
• Cookie and tracking data — as described in the Cookies section of this policy.

3. How We Use Your Data

Every piece of data Betpeo collects serves a specific purpose. We do not use your data in ways that go beyond what is described here.

Purpose	Data Used
Account registration and management	Name, email, mobile number, date of birth
Identity and age verification	CNIC, date of birth, identity documents
Processing PKR deposits and withdrawals	Payment account details, transaction history
Fraud prevention and security monitoring	IP address, device ID, login history, transaction patterns
Customer support and dispute resolution	Account details, support messages, bet history
Platform improvement and analytics	Usage data, session data, feature engagement
Responsible gaming monitoring	Deposit frequency, session duration, loss patterns
Sending relevant promotions (where opted in)	Email address, mobile number, betting preferences

4. Payments & Financial Data

All financial transactions on Betpeo are processed in PKR. When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the payment details involved in that transaction are handled with strict security controls.

• Betpeo does not store full card numbers. Card payments are processed through a secure payment gateway that handles card data under PCI-DSS standards.
• JazzCash and Easypaisa transactions are processed via the official APIs of those services. Betpeo does not store your wallet PIN or full mobile account credentials.
• Your transaction history — deposit amounts, withdrawal amounts and dates — is retained in your Betpeo account for your reference and for audit and dispute resolution purposes.
• Betpeo may share transaction data with payment processors, banking partners and, where legally required, financial regulators or law enforcement. This sharing is limited to what is necessary and is governed by data processing agreements.

5. Data Sharing

Betpeo does not sell your personal information. However, to operate the platform effectively, certain data is shared with trusted third parties under strict conditions.

• Payment providers: JazzCash, Easypaisa, Raast, banks and card processors receive the data necessary to process your PKR transactions.
• Identity verification services: Third-party KYC providers may receive identity document data to verify your identity and age, as required during account verification.
• Game studios and software providers: Casino game providers receive your session data (not your personal identity) to serve game content and calculate game outcomes.
• Analytics and platform improvement tools: Anonymised or aggregated usage data may be shared with analytics platforms to help Betpeo understand how the platform is used and improve the experience.
• Legal and regulatory requirements: Betpeo may disclose personal data if required to do so by law, court order or regulatory authority, or to protect the rights, property or safety of the platform and its users.

All third parties with whom Betpeo shares data are bound by data processing agreements that prohibit them from using your data for their own marketing or purposes beyond what Betpeo has authorised.

6. Cookies & Tracking

Betpeo uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how you use the site.

• Essential cookies: Required for the platform to function — these include session authentication cookies that keep you logged in, and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Performance and analytics cookies: Help Betpeo understand which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and used to improve the platform.
• Preference cookies: Remember your settings — such as language preference and notification choices — so you do not have to re-enter them each time you visit.
• Marketing cookies: Used only if you have opted in to marketing communications. These help ensure promotional content shown to you is relevant to your activity on the platform, such as PSL betting offers or new game launches.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core Betpeo platform, though some personalisation features may not function as expected.

7. Data Retention

Betpeo retains your personal data for as long as your account is active and for a defined period after account closure, as required for legal, audit and dispute resolution purposes.

• Account and identity data is retained for a minimum of five years from the date of account closure, in line with standard financial services record-keeping practices.
• Transaction records — deposit and withdrawal history in PKR — are retained for at least five years to allow for audit trails and to respond to payment disputes.
• Support communications are retained for up to two years after the query is resolved, unless a related dispute or legal matter requires longer retention.
• Anonymised usage data and analytics data may be retained indefinitely as it cannot be linked back to an individual.
• When data is no longer required, it is securely deleted or irreversibly anonymised.

8. Security Measures

Betpeo applies a range of technical and organisational security measures to protect your personal data from unauthorised access, loss or misuse.

• All data transmitted between your device and Betpeo's servers is protected by TLS (Transport Layer Security) encryption.
• Sensitive data stored on Betpeo's systems — including identity documents and payment references — is encrypted at rest using industry-standard encryption protocols.
• Access to personal data within Betpeo is restricted on a need-to-know basis. Staff who do not need access to player personal data as part of their role do not have it.
• Betpeo conducts regular security assessments and monitors systems for unusual access patterns or potential breaches.
• In the event of a data breach that may affect your personal information, Betpeo will notify affected players as promptly as possible and take immediate steps to contain the incident.

While Betpeo takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials secure — do not share your password with anyone.

9. Your Rights

As a Betpeo player, you have rights over your personal data. Below is a summary of those rights and how to exercise them.